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Location Belfast, United Kingdom Category Customer S&S: Remote (NEW) Date posted 15/11/2021 Job ID Req0890890
Cahoot Customer Service Advisor | S1 |
Belfast, United Kingdom

WHAT YOU WILL BE DOING

Join our community.

At Santander we’re driven by our purpose - to help people and businesses prosper.  We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That’s why we’re building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

As a Cahoot Advisor, you’ll be the first point of contact for our customers. What we’re really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice.

The difference you will make.

  • Championing customer service, being the first point of contact and face of Cahoot for all our customer needs

  • Ensuring we do the right thing for our customers and tenacious in putting things right when things do go wrong, dealing with a variety of queries, transactions, helping customers and providing a service that is second to none

  • Supporting with all payments including High Value and High-Risk transactions

  • Building natural rapport and ability to engage in a way that makes our customer feel valued

  • Resolving payment queries, following a common-sense approach and having great conversations

  • Sharing best practise with our colleagues.

What you will bring.

  • The natural ability to treat each customer as an individual and deliver a tailored response

  • Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes

It would also be nice for you to have.

  • The confidence to think on your feet and the flexibility to adapt to a wide range of responsibilities

  • A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments

  • Numerical and computer skills, and the attention to detail needed to succeed in a regulated environment

What else you need to know.

The role will be based in Belfast when we can safely return to the office environment.

Our opening hours 08:00-20:00 Monday to Friday and Saturday between 09:00 – 17:00 with no Sunday working required.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

#ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page here.


How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

  • Eligible for a discretionary performance-related annual bonus

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 25 days’ holiday plus bank holidays, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform

  • Share in Santander’s success by investing in our Sharesave and Partnership shares plans

  • Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefits and family friendly policies visit our website.

What to do next:-

If this sounds like a role you’re interested in, then please apply.

WHAT WE ARE LOOKING FOR

EXPERIENCE

EDUCATION

COMPETENCIES

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  • Customer S&S: Remote (NEW), Belfast, Northern Ireland, United KingdomRemove