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Location Belfast, United Kingdom Category Customer S&S: Remote (NEW) Date posted 02/12/2021 Job ID Req0898382
Customer Service Advisor - Belfast | S1 | Digital Banking
Belfast, United Kingdom

WHAT YOU WILL BE DOING

Why apply for this role?

Santander is all about providing our customers with an experience that’s second to none.  In this contact centre role we’ll invest in you to be the best that you can be, so you can do just that.

You’ll use your natural warmth, energy and personality to help as many customers as you can each day.  We'll help you to develop the skills needed to build strong customer relationships, take ownership and deliver that great customer experience.

Along with representing Santander to our customers, you’ll have a voice within the organisation too. As the first point of contact, you’ll get to know our customers better than anyone else.  So, if you have an idea about how we can improve their experience or better ways of working, we’re all ears.

What you’ll be doing

  • Helping customers each day by answering inbound calls to our contact centre

  • Assisting customers with day-to-day transactions and enquiries

  • Helping to keep our customers and the bank safe

  • Solving problems and escalating issues when necessary

  • Updating customer records

What we’re looking for

  • Excellent communication skills, with the ability to tailor conversations to customers

  • Ability to follow process but also think on your feet

  • Understand and anticipate customer needs

  • Problem solving skills (real solutions, not just short-term fixes)

  • Ability to help as many customers as you can each day along with making each customer feel valued

  • Desire to proactively develop your skills and apply your knowledge to be the best you can be

What else you need to know

We’re recruiting full-time roles at 35 hours per week.

That means you’ll work five seven-hour rotational shifts, between08:00 to 20:00 Monday to Friday, and 08:00 to 18:00 Saturday and Sunday.For your continued flexibility you will receive a £1,000 fully flexible shift premium.

Colleagues will be scheduled to work post 18:00 only 2 weeks in 6 week rotation and scheduled to work 3 weekends in a 6 week rotation.

You’ll be working in our lively Belfast office just across from Central Train Station or a minute from all major bus routes, with the city centre at a five-minute walk. With a new onsite restaurant, Coffee shop and plenty of local shops, places to eat, childcare options and gyms nearby, there’s something for everyone.

This role will be based out of Belfast, however due to the pandemic there will be an element of the role conducted from home until working restrictions ease.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

How we’ll reward you

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs. For contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

Starting salary of £17,370 which could rise to £18,284 after 12 months in role, subject to successful performance

  • Fully flexible Shift Premium of £1,000

  • Flexible Benefits Allowance of £500

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 25 days’ holiday plus bank holidays, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform

  • Share in Santander’s success by investing in our Sharesave and Partnership shares plans

  • Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefits and family friendly policies visit our website.

Why Santander?

At Santander, with only a small action or a simple idea, you can achieve great things. You can improve the daily life of more than 140 million people. You can collaborate with a friendly team of more than 200,000 employees.

It doesn’t stop there. You’ll also be part of a vibrant organisation that’s been reinventing itself for more than 160 years. One that invests millions of pounds in training its people every year. One that helps more than 2 million people every year with social programmes.

We call it #TheSantanderEffect.

Equal Opportunities

Santander are an equal opportunities employer. Our customers come from a wide range of backgrounds, and so do our people. We have an inclusive culture that aims to make all colleagues feel they belong and can succeed at Santander, and we particularly welcome applications from different underrepresented groups.

For more information on our commitment to equal opportunities, please visit our diversity page here.

What to do next

If this sounds like a role you’re interested in, then please apply on the link below.

Due to high volume of applications we may need to close this role earlier than the advertised date, so recommend submitting an application as soon as possible.

WHAT WE ARE LOOKING FOR

EXPERIENCE

EDUCATION

COMPETENCIES

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  • Customer S&S: Remote (NEW), Belfast, Northern Ireland, United KingdomRemove