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Location Belfast, United Kingdom Category Customer S&S: Remote (NEW) Date posted 07/12/2021 Job ID Req0900637
Mortgage Enquiry Consultant – S1 - Homes
Belfast, United Kingdom


Join our community.

At Santander we’re driven by our purpose - to help people and businesses prosper.  We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That’s why we’re building a community to be a digital bank with a human touch and deliver an outstanding customer experience living our values of Simple, Personal and Fair.

Our Mortgage Enquiry Consultant role is the first point of contact for Mortgage Customers and accountable for progressing and tracking initial enquiries through to proceeding with an application, ensuring our customers have a great experience and understand the next steps.

The difference you will make.

  • Determining customer eligibility for mortgage product options, completing key checks and referring customers through to a Mortgage Relationship Manager or Mortgage Advisors, providing a seamless application process

  • Delivering an exceptional customer experience in a complex and fast paced environment

  • Adhering to all quality and control procedures ensuring the delivery of an excellent customer experience with all quality and risk objectives being met

  • Determining and maximising any additional opportunities to discuss additional product offerings where there is a customer need

  • Seeking and acting on feedback from colleagues to ensure high quality of referrals and customer satisfaction

What you will bring.

  • Excellent communication and customer service skills (such as articulate, clear, good listening/questioning skills, showing empathy where appropriate)

  • Strong computer and numeracy skills with the ability to navigate around multiple systems at pace

It would also be nice for you to have.

  • Skilled in interpreting and analysing data/information as part of determining referral quality

  • Articulate and highly numerate with a strong attention to detail.

  • Good knowledge of financial services, regulation and competitor activities

  • A structured approach to work and well organised

What else you need to know.

We are recruiting full time roles based in Belfast, that means you’ll work five seven-hour rotational shifts, between 08:00 to 19:00 Monday to Friday, and 08:00 to 16:00 Saturday, (lieu days will be given when working Saturdays).

Given the impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

#ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page here.

How we’ll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

  • Starting Salary £19,000

  • Eligible for a discretionary performance-related annual bonus

  • Receive a £500 annual cash allowance to spend on our great range of benefits

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform

  • Share in Santander’s success by investing in our Sharesave and Partnership shares plans

  • Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefits and family friendly policies visit our website.

What to do next:-

If this sounds like a role you’re interested in, then please apply.





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  • Customer S&S: Remote (NEW), Belfast, Northern Ireland, United KingdomRemove