Skip to main content
Location East Providence, United States Category Operations & Business Support Date posted 06/05/2021 Job ID 2102117
Specialist, Mortgage Processor (Remote)-2102117


As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank

Prepares and sends out all approved subordination agreements. Monitors and tracks those applications pending information. Reviews and researches through completion all incomplete applications. Re-enters all data entered applications by external sources when they are entered for the incorrect location


  • Interact with both internal and external Mortgage Loan Officers as well as customers in order to efficiently and effectively process applications from initial submission to UW approval to close.
  • Manage 30+ loan pipeline working within the banks SLA and procedures for the timely review of borrower and bank required conditions.
  • Familiarity with Conventional, Jumbo, Government lending programs as well as both D/U and LP systems. 
  • Re-enters all external applications that were entered in the wrong region.
  • Reviews, researches and completes all in complete applications that were entered by branches, internet and Santander Direct.
  • Monitors and responds to all rescue messages pertaining to this function.
  • Prepares subordination agreements for signing, notarizing and mailing.
  • Reviews, logs and enters subordination requests after ensuring the appropriate servicing fee is received.
  • Ability to multi-task, work under pressure to meet timelines and adapt to a changing environment.
  • Familiarity with Empower LOS system is a plus.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.  We actively encourage everyone to apply.



Bachelor's Degree, or equivalent work experience.


2-4 years of experience with mortgage processing.
Experience with Empower a plus.


Ability to drive projects and activities to successful conclusion, operating with a high sense of urgency. Ability to manage own workload and work efficiently and meet deadlines. Ability to multi-task and keep initiatives on track simultaneously. Conscientious with strict attention to detail. Demonstrated ability to operate independently with broad general guidance against a framework of defined business objectives. Demonstrated proficiency in Microsoft Excel, Project, PowerPoint and SharePoint. Detail oriented, organized and analytical. Excellent analytical and problem solving skills, combined with strong business judgement and ability to present analysis in a clear and compelling manner. Excellent analytical capabilities including SQL, Excel and relational database skills Excellent communication and organization skills, Must relate well to all kinds of people, listens and builds constructive relationships, uses diplomacy and tact Results oriented, attention to detail, ability to prioritize multiple objectives and projects,Shows creativity and innovation in presenting ideas.


Minimal physical effort such as sitting, standing, and walking. 


Builds effective working relationships with peers,Collects data and relevant facts to communicate problems. Presents the general outline and direction of the solution. Defines issues accurately and identifies the critical components. Demonstrates the organization's customer service standards. Learns about and diligently follows established risk management policies, processes and procedures. Learns new methods and procedures or modifies them to meet new standards. Is positive about new approaches and methods resulting from change. Responds promptly to customer inquiries. Takes responsibility for issues and, with assistance, works to find a solution. Supports the implementation and evaluation of risk management policies, processes and procedures


:Business Operations

Primary Location

:Rhode Island-East Providence-95 Amaral Street - 06359 - Santander Way


:Consumer & Business Banking (1001)



Job Posting

:May 6, 2021, 1:31:20 PM

Apply for role

Sign up and be the first to receive our latest job updates.

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Operations & Business Support, East Providence, Rhode Island, United StatesRemove