The Release Manager owns the IT Product release management process. Under the governance of change management and in conjunction with the Architecture & Operations team, release management oversees the overall process by which the production environment is updated, upgraded and maintained. This includes all types of change across infrastructure (hardware and software), applications and operations. The release manager is the major liaison between IT Products DevOps teams and production, acting as the gatekeeper to the production environment, ensuring conformance to policies and operational processes/procedures, release integration testing and production validation.
- Defines the release management process objectives (including KPIs and critical success factors) and policies for configuration, integration, testing, completeness and consistency. Creates and tracks the release improvement process to be applied within its IT Product domain. Consults with production teams on implementing release management, conducting audits to address failures and meet policy.
- Formalizes and oversees a release plan that covers integration testing, user acceptance testing, documentation and associated operational procedures, such as system management instrumentation, support procedures, run book procedures, service catalog, configuration management database (CMDB) and rollback planning.
- Applies technical and administrative direction and oversight for the life cycle of release items.
- Works closely with Architecture & Operations managers, the Office of the CTOO and IT Product project managers to plan releases and manage the release schedule, taking into consideration associated business and technical risks. Assists in coordinating cross-Product release processes between development and production.
- Oversees release changes into production through controlled promotion processes or documented support procedures. As much as possible, automates the configuration changes/updates to the production environment to promote efficiency and consistency. Holds back the release from being deployed into production when release plans are not met, and works with IT Domain Owners, Technical Product Owners, Architecture & Operations, the Office of the CTOO and others to identify the cause, bring appropriate resources to bear and reschedule the release.
- Creates and provides release status reports containing current and historical data connected with and related to production release items.
- Acts as a liaison between other process managers (for example, problem, incident and change) to ensure process alignment. Provides expertise in the design, maintenance and delivery of training for release management, including a strong focus on processes for maintaining communication with other groups.
- Bachelor’s Degree in Computer Science, Information Systems, or other related field.
- Typically has 7 to 10 years of IT work experience including systems engineering, development, administration and support.
- ITIL certification (in release management) is not required but is valued.
- In-depth experience in release management of a technology platform (such as server, network, storage or application) is required.
- Experience with application development release processes and tools is required, as the Release Manager oversees development and production release control.
- Experience creating detailed production implementation plans and performing mock dress rehearsals in a production release environment is desired.
- Must be able to resolve production release issues across technology teams, as well as broader strategic or systemic issues that are creating inefficiencies or hindering progress.
- Strong grasp of IT infrastructure and application development technology and architectures.
- Strong working knowledge of IT operations and support organizations is encouraged.
- Proven ability to build and manage relationships effectively in a matrixed environment. Requires strong leadership and proactive issue and risk management.
- (Mandatory) Responsible for implementing changes and support Production releases on Document Management and BPM technologies. Experience of +3 years either in OpenText ECM platform systems (i.e. ExStream, infoArchive, Captiva) and/or BPM suites such as Appian will be highly valued
- (Mandatory) Working experience with Relation SQL and NoSQL databases, data acquisition and data warehouse related services.
- (Mandatory) Experience with AWS/ Azure or Google Cloud environments (1-2 years).