The Specialist, Collections Operations provides daily support to collection department including, but not limited to: distribution of internal mail, processing logging and tracking of payments received internally submission and processing of requests for research documentation to be delivered internally or externally.
Communicates with other departments regarding special circumstances on customer accounts.,Performs other functions as assigned by management.,Sets up arrangements for repayment on past due accounts.,Takes inbound calls, make outbound calls, or communicate via email to customers.,Updates customer information on accounts.,Works customer collection issues.
EDUCATION - Associate's Degree; in Business, Accounting or equivalent field.,or equivalent work experience.
WORK EXPERIENCE - 0-3 years; Experience in collections and/or customer service activities.
SKILLS AND ABILITIES
Ability to identify and resolve exceptions and to organize and interpret information,Ability to succeed in a high volume work environment,Computer savvy (word processing, data entry, internet, spreadsheets,Demonstrated knowledge of loan collection policies and procedures, fair debt collection practices, and related laws,Excellent verbal and written communication skills,Possess intermediate reading, writing, and arithmetic skills,Strong customer service/relations skills
PHYSICAL DEMANDS - Minimal physical effort such as sitting, standing, and walking.
Collects data and relevant facts to communicate problemsPresents the general outline and direction of the solution,Demonstrates the organization?s customer service standards,Foundational - Learning and developingEnsures all tasks are carried out correctly Learns from past mistakes and ensures that they are not repeated in similar future situations,Learns about and diligently follows established risk management policies, processes and procedures,Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from change,Responds promptly to customer inquiriesTakes responsibility for issues and, with assistance, works to find a solution,Understands the central role the risk management function plays in the organization environmentLearns to identify and flag items non-compliant with regulations.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.